Rue de l'Esplanade 49, 4141 Banneux +32(0)43600216 Open every day10-18. Closed on Friday

Delivery policy

Where do you deliver ?

Deliveries are possible in most of the countries. If your country is not mentionned in our list, please contact us we will find a solution.

What are your delivery options ?

Your order can be picked up in our store, delivered at home or in a collection center . 

Deliveries in a collection center is not available in all countries

How long does delivery take ?

In Belgium : delivery ( at home or in a pick up center) are made within 24 hours after the parcel has been dispatched. 

In Europe : standard delivery ( with DPD) are made between 1 and 4 days after the parcel has been dispatched 

 express delivery (with DHL) : the next day

United states, Canada, Mexico : delivery is made within 3 days. Your order may be delayed due to clearance. Clearance is your responsability and we have not impact on the time it can take.

Rest of the world : deliveries are made between 1 and 8 days. Please contact us if you need a specific deadline.

Orders placed before 11 am are sent on the same day. Orders placed afet 11 am are sent the next working day.

How much does delivery cost ?

The cost of a delivery vary depending on the weight, destination and service. For more visibility, please refere to the tables below.

For deliveries outside Europe, the price is automatically calculated depending on the country and the weight of your order. The price does not include clearance fees which remains the customer's responsability.

Home delivery : 

Austria             37,90 €
Bosnia Herzégovina             84,90 €
Belgium             9,90 €
Bulgaria             84,90 €
Switzerland with clearance fees included            96,90 €
Czech republic            37,90 €
Germany            13.90 €
Denmark            38,90 €
Estonia            37,90 €
Spain            50,90 €
Finland            82,90 €
France        17,90 €
United Kingdom         on request
Greece           89,90 €
Croatia          84,90 €
Hungary          37,90 €
Ireland          33,50 €
Iceland         127,90 €
Italy          26,90 €
Lithuania            37,90 €
Luxembourg            15,90 €
Latvia            37,90 €
The Netherlands             11,90 €
Norway            85,90 €
Poland           21,90 €
Portugal            92,90 €
Romania            85,90 €
Serbia           85,90 €
Sweden           37,90 €
Slovenia           37,90 €
Slovakia           37,90 €


For any other question please read or FAQS :

Return policy

You may return your order (or part of it) within 14 days after reception. Please inform us by mail first.

The goods must be in the original conditions.

Customized items, sealed products and perishable goods are not taking back.

Return is done at your own costs and with the transport company of your choice. Parcels need to be sent to 


Rue de l’esplanade 49

4141 Banneux


We recommend you to keep a proof of shipping.

Shipping costs will not be refunded as the parcel has been delivered.

The amount of money will be credited on the payment method you used to place the order. Refund can be done when we have received and checked the goods you have sent. We check the returning items within 48 hours after reception.