Faq Sections
Do not hésitate to visit our store "Bel-Art" located in Banneux ( rue de l'esplanade 49) in Belgium to meet one of our expert. We are also at your disposal by phone : 0032 4 360 02 16 or by mail : shop@bel-art.net
Les articles en or, en argent et en bois sculpté sont livrés avec un certificat attestant de l’authenticité de la matière qui les compose.
Ce certificat ne couvre nullement la perte, la casse ou les dégâts.
Giftcards are for now only available in our store. We hope to provide this service online in the futur.
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We can assist you over the phone to help you place your order. You can call us 0032 4 360 02 16
If you don't want to place your order online, we may take your order over the phone and send you an invoice. Your order will be send as soon as we receive the payment.
As soon as we receive your order, we will send you a confirmation email. The confirmation email is sent to the email address you used to place the order.
Of course we can send your order gift wrapped . Please tick the gift packaging option.
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We currently support the following payment methods : PayPal, Ideal, bank transfer, bancontact, maestro, sofort, credit cards, eps, giropay, cartasi and Applepay.
In our store we accept payment in cash (EUR), debit and credit cards
Sorry, we don't offer this service.
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Has your bank transfer been made from an european bank account ? The money should be on our account within 3 days en we will shipped the parcel on the same day.
Bank transfer from other countries may take a week so please be patient, your parcel will be dispatched as soon as we receive the payment.
Deliveries are possible in most of the countries. If your country is not mentionned in our list, please contact us we will find a solution.
Your order can be picked up in our store, delivered at home or in a collection center .
Deliveries in a collection center is not available in all countries
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You may return your order (or part of it) within 14 days after reception. Please inform us by mail first.
The goods must be in the original conditions.
Customized items, sealed products and perishable goods are not taking back.
Return is done at your own costs and with the transport company of your choice. Parcels need to be sent to
Bel-art
Rue de l’esplanade 49
4141 Banneux
Belgium
We recommend you to keep a proof of shipping.
Shipping costs will not be refunded as the parcel has been delivered.
The amount of money will be credited on the payment method you used to place the order. Refund can be done when we have received and checked the goods you have sent. We check the returning items within 48 hours after reception.
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We are available from monday to sunday from 10 till 17 o'clock. You may contact us by phone or by mail
The shop's opening hours are available on this page : https://www.bel-art.net/fr/content/14-heures-ouverture
No it's not mandatory. You may place the order as a guest.
We only collect informations that are necessary to proceed the order. Mails are only sent to inform you about your order status. For more informations, please read our privacy pocilicy.
By chosing not to create an account, you also opt out of our loyalty program.
You may easily ask a new password by clicking on "connexion" at the top of the website on the right side. In the section "I have already an account" click on " forgot password" then writte your email address down and you will receive a mail which allowed you to create a new password.
Si Malheureusement, vous souhaitez supprimer définitivement votre compte, nous vous demandons de nous contacter via le formulaire de contact. Nous ferons le nécessaire et vous le confirmerons par écrit.